Showroom Sale Terms and Conditions

Grand Tiles Terms and Conditions of Showroom Sales (“Terms”)


AGREEMENT   This document sets out the terms of the agreement between you, the customer named in the Order Form or quotation (“Draft Order”) that we give to you (“you”) and the Grand Tiles company (“we” or “us”) named on the order form for the supply of products (“products”) and/or services (“services”) detailed on the order form and any Special Order Form that may apply. If we are supplying products specific to your requirements then a special order form for these products (“Special Products”). Together, the Order Form along with Special Order Form will constitute the agreement between you and us for the supply of products and/or services detailed on these forms. To the extent that there is any conflict between this documentation then the Special Order Form will Prevail over the Order Form, which prevails over these Terms. No Other terms apply to the Agreement unless we and you each agree them in writing. The Agreement only covers the products and/or services detailed or agreed in writing between you and us on the Order Form.


CONSUMERS   The Agreement is between us and a consumer. Nothing within these Terms affects your statutory rights. Nothing in this Agreement excludes or limits liability for: Fraud; or for death or injury caused by negligence; or for any goods that are unsafe; or for any consumers right to buy goods with sufficient title, satisfactory quality, that corresponds with the with their description, that match a sample model seen or examined by you (other than difference that we specify within these terms), that are fit for purpose, or that any digital content in the product conforms to their requirements; or for any consumer right to have services performed with reasonable skill or care, or provided within a reasonable time; or for anything that is not possible to exclude or limit at law.


AVAILABILITY   Where you collect Products from us, you should always check they are in stock before coming to collect. The Agreement is subject to Availability of the Products to be supplied. You and we may each cancel the Agreement at any time before delivery or collection, except where the Special Order Form provides the contrary. If you cancel, you shall not be obliged to pay anything further beyond what is already due to us. If we cancel, to the extent of the law, our liability will be limited to refunding any deposit paid within seven days. Where the consumer has not made the payment for these products (e.g. a bank, credit company, insurance) the repayment shall be made to them.


DELIVERY   We will deliver the products within 14 days (from the day after the order is placed or the goods received into our warehouse) or such period we agree in a special order form or otherwise in writing that we will deliver by; but if we give an estimated or guideline date or period for the delivery of the Products to you, this is an estimate only and, to the extent permitted by law, we shall not be held liable if this date is not met. Where we are delivering Products to you, we will deliver the Products to the nearest entrance to the delivery address at ground floor level only and where the delivery equipment is capable of delivering these goods, this is not limited to the property boundary and may be left on the roadside where access or equipment is not able to reach the property; it is your responsibility to get these Products from this point to any other point of the delivery address. Some products may be large and it may be difficult or impossible without modifications to the premises to get these items to your desired location. It is your responsibility to satisfy yourself that the access to your desired location for these products is sufficient for the products purchased and modify the premises where necessary. For the estimated or guideline for the delivery it is your responsibility to ensure that your premises are in a safe and suitable condition ready for the receipt of the Products you have purchased and will provide us with all necessary access to the delivery address and premises at all reasonable times. You agree to sign a delivery note to show that you have received delivery. You must also provide our delivery vehicle with reasonable access to park and deliver the Products or provide us with reasonable arrangements for making the delivery to the delivery address. We may contact you with an estimated delivery time but we are unable to give an exact time. Where we deliver late or not at all due to your act or omission of information relevant to delivery, we may (at our discretion) charge for delivery, cancel the agreement and sell the products to another consumer, and/or charge for storage.


STORAGE OF PRODUCTS   If for any reason you wish to postpone the delivery of your Products beyond the estimated or agreed delivery date we will store the products for a further seven days beyond the agreed date free of charge. Where the Products will be delivered after the expiry of this seven day period we may (at our discretion) charge for the storage of the products (which will include storage, insurance and administration costs) until the Products have been delivered to you.


RISK PASSES ON DELIVERY   Once we have delivered the Products to you or a representative that you have confirmed will accept the Products on your behalf, the responsibility for these products passes to you including without limitation, the risk of them being damaged. It is your responsibility to check the Products upon receipt for any damages and to report these damages to us within 48 hours of the delivery. This does not affect your statutory rights.


CHECK BEFORE ORDERING   It is your responsibility to ensure that all information on your Order Form and/or Special Order Form (where applicable) contains full and accurate information. This is to include, without limitation; correct name, Address, Contact details, Delivery address. This extends to cover the Products you are purchasing where you are aware of the Product code, Product Description, and Quantities in full. Where we may aid in estimating the calculation for the quantity of Products you require, it is your responsibility to make sure the Products meet your particular needs and that you have confirmed the quantities you are ordering are correct. There are many factors with the installation/fixing of our Products that need to be considered, without limitation; grout breaks, breakages, aborted and inaccurate tile cuts and tiles for spares. You should check measurements carefully and consult with your tiler before finalising your purchase.


CHECK BEFORE INSTALLING   Some of our products have variations of shading, size, and finish. Depending on the nature of the Product supplied, a degree of variation of shading is acceptable and may have natural imperfections. These are not faults. You are responsible for checking the Products to meet your satisfaction prior to installation. Should the products not meet your standards we must be notified in writing before proceeding with installation. To the extent permitted by law, we will not be held responsible for loss incurred if you do not adhere to this. We recommend you book your installer in after the Products have been delivered to allow you suitable time to check they are to the standards you expect in full.


NATURAL PRODUCTS   Natural Products (or natural looking/natural effect) such as marble or stone effects (“natural Products”) have a greater degree of variation. By the nature of Natural Products it is impossible to have two of the same piece. As such you are aware and agree that the Natural Product you purchase will be different from the image or sample seen but will be similar.


RETENTION OF TITLE   We remain the legal owner of all goods shown on the Order Form and/or Special Order form until we have received payment in full. If you obtain the products prior to full payment, you are in agreement that you are holding these goods on our behalf (without fee) until such times as the full payment has been processed to which you will then become the legal owner of these Products.


PRICE AND PAYMENT   Unless stated otherwise, all our prices are exclusive of VAT which shall be added (if applicable) at the prevailing rate. The Order Form and/or Special Order Form will detail the price for these Products. Unless otherwise agreed in writing, you must pay 100% of any and all Products at the point of Ordering with us. Should we agree to take less than 100% payment we will require a minimum of 50% of the Order Form value initially and will then require the outstanding balance prior to arranging delivery of your Products.


RETURNS AND RESTOCKING POLICY   This section of the policy applies only in respect of the Products that have been delivered in accordance with the standard required by this Agreement or at law, and does not affect your statutory rights in respect to Products that we deliver which do not conform to the standard required by this agreement or at law. Products are not sold on a sale and return basis. As such, you are liable for the full payment of these Products. At our discretion we stipulate that we may (upon production of a valid receipt) within 28 days of delivery of the Products accept their return or cancellation of this agreement (in full or part) by you paying a minimum of 20% restocking or cancellation fee of the value of the product at the price you have paid, along with providing any reasonable information we may request. We will not agree to the return of products if they; Have been damaged, modified in any way to which we delivered them, or you have started to install them, or the products are a Special Order, or the boxes and packaging is not returned in full and undamaged, or the products are in a condition that will make it difficult or impossible to resell without us incurring additional costs. If we agree to the full or part return of the products, you are liable for the return of these products to a destination we specify (depending on size, weight, and volume). We may collect these goods directly from the address and/or premises that we initially delivered them to within a reasonable time frame and manner and packing that we require. At our discretion may charge for the collection fee.


FAULTS   IF you claim that we have supplied faulty Products or in breach of this agreement, or performed any service negligently, you agree to allow us the right to access and inspect them at all reasonable times requested by us. Until the claim is resolved in full you agree to hold these products in good condition and will be liable for their safe keeping.


DATA PROTECTION   We collect personal information about you during the course of performing the Agreement and any after sales service. We share Personal Data within Grand Tiles Limited and Grand Taps Limited as joint data controllers of such information. To read how we use your data please refer to our transparency notice found at


MARKETING COMMUNICATIONS   For existing or recent customers, we may send you marketing communications about our services from time to time unless stated in writing to cease these Marketing Communication from us. We will share these details with Grand Taps Limited and for Marketing Purposes unless stated in writing to cease these Marketing Communications. To modify your Marketing preferences, including opting out of all marketing by contacting CONTACT@GRANDTAPS.CO.UK   we will not share your information with any 3rd Party companies or associate's outside of Grand Tiles Limited and Grand Taps Limited for marketing purposes.