To avoid unnecessary returns please:
We hope that you are pleased with your purchase from Grand Taps Ltd. However, we understand that there are occasions when you need to return goods to us. For your peace of mind and happiness we offer the following terms in respect of returns and refunds for our products.
Changed your mind ?
If you ordered the wrong item or have simply changed your mind about your order and you wish to return your goods, then in line with the UK's Distance Selling Regulations you have the right to cancel the contract for the purchase of any goods within a period of 14 working days, beginning with the day after the day on which the goods are delivered.
RETURNS AND RESTOCKING POLICY This section of the policy applies only in respect of the Products that have been delivered in accordance with the standard required by this Agreement or at law, and does not affect your statutory rights in respect to Products that we deliver which do not conform to the standard required by this agreement or at law. Products are not sold on a sale and return basis. As such, you are liable for the full payment of these Products. At our discretion we stipulate that we may (upon production of a valid receipt) within 14 days of delivery of the Products accept their return or cancellation of this agreement (in full or part) by you paying a minimum of 20% restocking or cancellation fee of the value of the product at the price you have paid, along with providing any reasonable information we may request. We will not agree to the return of products if they; Have been damaged, modified in any way to which we delivered them, or you have started to install them, or the products are a Special Order, or the boxes and packaging is not returned in full and undamaged, or the products are in a condition that will make it difficult or impossible to resell without us incurring additional costs. If we agree to the full or part return of the products, you are liable for the return of these products to a destination we specify (depending on size, weight, and volume). We may collect these goods directly from the address and/or premises that we initially delivered them to within a reasonable time frame and manner and packing that we require. At our discretion may charge for the collection fee.
Goods faulty on arrival ?
All products are backed by at least 1 year manufacturer’s guarantee from the date of purchase unless a longer guarantee is specified in the listing. If a problem arises please send goods back to Grand Taps.
Goods damaged in transit ?
Please inform us immediately if your goods were damaged in transit. If goods are visibly damaged on receipt it is advisable to accept delivery, but make a note when signing for. We will then arrange for replacement goods to be dispatched to you once the original order has been returned, or an alternative course of action to be taken, if you so wish.
For all returning goods please include a cover note, explaining what action you would like us to take, as well as your name, address, order number, and original proof of purchase. Make sure that the goods are packaged safely and securely, using the original packaging if possible, and that you use a signed service with adequate insurance to cover the cost of the item/s to be returned. We recommend that you use a reputable courier.
Please note that responsibility for any product returned remains with you until such time as we receive it and a member of our staff has signed for receipt of the goods. If you send a product back for an exchange you will be charged for shipping the new product back to you.
Lost in transit
All our orders are fully covered by delivery company. We must be contacted within 21 days of purchase and a claim for loss will be submitted, if we are not contacted within 21 days, we will not be able to open a claim.